Privacy policy

Controller: Hjælp én gang, hello@myclienta.com.

What we collect: name, phone number, email, area, your description of the job, the photos and documents you attach yourself, and which channel you came from (for example a link from a Facebook group). We do not store your IP address, only an irreversible fingerprint of it to stop spam.

Your profile: created with your email when you send a request or ask for a login link. There is no password; you log in with a one-time link in your mail. You can edit your details on "My page".

Use of the site: we record which buttons are clicked, how far the page is scrolled and where the form stalls, tied to a random id that disappears when you close the tab. No third party, no tracking cookies, no cross-site profiling. We use it to make the site easier to use.

Purpose and legal basis: handling your request and contacting tradespeople on your behalf (GDPR art. 6(1)(b)), and keeping the books of and improving this pilot (art. 6(1)(f), legitimate interest).

Who receives the data: the tradespeople we contact for you get only what a quote needs (job, area and possibly a photo; your name and number once you say yes). Our providers: Supabase (database and files, EU), Cloudflare (hosting), Resend (email), Groq (the chat, USA, standard contractual clauses), Telegram (internal notification). No sale of data, no marketing.

Retention: requests, files and profiles are deleted at the latest 6 months after the pilot ends, unless an invoice must be kept under the Danish Bookkeeping Act (5 years). Usage data is deleted after 90 days.

Your rights: access, rectification, erasure, restriction, objection and portability. Write to hello@myclienta.com. You may complain to Datatilsynet, datatilsynet.dk.

Cookies: the site sets one cookie, and only if you log in: it remembers that you are logged in for 30 days. The language choice lives in the address (/en).